Surrey Student Support

Information and Updates from the Student Support teams

Top marks for Support teams in i-Graduate survey

The Student Centre has held onto excellent satisfaction ratings in iGraduate this year, against a significant increase in student numbers/usage and static resource.

Following the survey, which seeks feedback from all current student cohorts, the teams scored as below…


Student Support (Student Centre) – Student Information Desk (SID) – 97%
Student Support (Student Centre) – International Student (Visa) Advice – 92%
Student Support (Student Centre) – Money Advice – 90%
Student Support (Accommodation) – Wardens – 91%
Student Support (Accommodation) – Student Life Mentors – 96%

The SID front desk team have now been rated top on campus (*i-Graduate ISBSB) for student satisfaction with services each and every year since the centre opened in 2012.

We will be publishing results to our feedback page next week, to complement the other feedback published there, see

Reaching Out – Helping Others

The Student Life team love to help and support people so, earlier this month we ran a Look After Your Mate session to 18 University of Surrey students keen to learn how to help other people as well as themselves (photo below). Then today we gathered together a group of willing volunteers (mainly Student Life Mentors), who, teaming up with the Guildford Borough Council Community Warden team we cleared an area of land around the Park Barn/ Westborough Trim Trail (more info here) – helping our local community (photo below).





Celebrating One World Week, by Tom Pease (Student Support Advisor)

The Student Services Centre participated in last week’s One World Week by holding a Cake, Coffee and Culture event, running a ‘Good Neighbours’ competition and making over 30 tweets and posts on social media.


Developed by the One World Week Charity, the aim of the week is to raise awareness of the rich cultural diversity we are lucky to have within our student body, as well as encouraging students from all backgrounds to expand their views of the world we live in.


Our Cake, Coffee and Culture event was attended by over 70 students who enjoyed a culture and language exchange, a range of international board and card games, a global quiz and of course a delicious range of cakes and hot drinks. There was real sense of enjoyment as students and staff alike got to find language partners and generally discover more about the cultures that are represented around the campus, all across a friendly game of Jenga! STAG radio also attended the event and you can hear some of the interviews that students and staff gave here on their podcast (approx. 47 mins into the show)


Our ‘What Makes a Good Neighbour?’ competition is still running in the Student Services Centre and asks students to think about what being a good neighbour means to them. The best comments and suggestions added to the boards are in line to win a £10 gift voucher for Young’s Kitchen.


Throughout the week we’ve also been posting a variety of material on social media ranging from money and housing advice for international students to career and employability tips which included this great blog about some of the global opportunities our PTY students have been involved in recently


More information about the One World Week activities held by USSU can be found here.

Student Life Mentor Recruitment Goes Live!

Over the last week the Student Life Team have run two events, aimed at telling prospective Mentors more about the roles as students start to apply for 2017/18 posts. 60 students attended these sessions, which we were really pleased with as it’s the first time we have run such an event. We Facebook live streamed the second of these events, with over 400 people viewing this to date (fantastic!). We are now optimistic about receiving some top applicants for these sought after positions.

Welcoming Semester 2 Students

Over the last week the University welcomed 65 ERASMUS/ exchange students to Surrey, students from all 3 faculties. These students are with us for this semester. We also welcomed 40 new PGT students. The central University services welcomed them with a talk about the support services at Surrey, plus an evening talk about life in the residences for those studying with us, followed by a pancake social attracting around 50 new students.



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