Surrey Student Support

Information and Updates from the Student Support teams

19 students stay at Surrey due to an interaction with their Student Life Mentor

This month, the Student Life team conducted a satisfaction survey (via Survey Monkey) about Student Life Mentoring. 489 students completed this information gathering exercise and included numerous free text comments such as: “My student mentor was an amazing mentor, I can speak for my flatmates in saying we thoroughly enjoyed and looked forward to her visits. […]


Mentor Recruitment

The Student Life Mentoring team are currently recruiting for our new cohort of student mentors – around 200 applications have been received from students, often telling us that they had such a fantastic experience with their own mentor they were allocated to when they started at Surrey, that they really want to give something back […]


Meningitis – important information

There have now been three confirmed cases of meningitis associated with undergraduate students at the University since the end of March. One of these was the tragic death of John Igboanugo, who died while returning from a sports trip to Italy. The other two cases have both been treated in hospital and are recovering well. […]


Surrey Ranked 1st for Welcome (out of 45 institutions Globally) in Shape Your Surrey

We’re pleased to report that in 2016 Surrey was ranked number 1 for overall welcome experience in the i-graduate student barometer, achieving 1st out of 45 institutions globally. (Results released Feb 17) Surrey achieved 92.1% student satisfaction. Support services, especially wardens and mentors in residences, work hard to ensure students receive a warm welcome and […]


Top marks for Support teams in i-Graduate survey

The Student Centre has held onto excellent satisfaction ratings in iGraduate this year, against a significant increase in student numbers/usage and static resource.

Following the survey, which seeks feedback from all current student cohorts, the teams scored as below…

SUPPORT AREA / %

Student Support (Student Centre) – Student Information Desk (SID) – 97%
Student Support (Student Centre) – International Student (Visa) Advice – 92%
Student Support (Student Centre) – Money Advice – 90%
Student Support (Accommodation) – Wardens – 91%
Student Support (Accommodation) – Student Life Mentors – 96%

The SID front desk team have now been rated top on campus (*i-Graduate ISBSB) for student satisfaction with services each and every year since the centre opened in 2012.

We will be publishing results to our feedback page next week, to complement the other feedback published there, see http://www.surrey.ac.uk/currentstudents/feedback.htm

Reaching Out – Helping Others

The Student Life team love to help and support people so, earlier this month we ran a Look After Your Mate session to 18 University of Surrey students keen to learn how to help other people as well as themselves (photo below). Then today we gathered together a group of willing volunteers (mainly Student Life Mentors), who, teaming […]


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