Surrey Student Support

Information and Updates from the Student Support teams

Support teams welcome new students

All support teams have worked incredibly hard this year to ensure all our students have been effectively welcomed and helped to settle into life @ Surrey. International teams welcomed students at the airport delivering orientation programmes to aid their transition into life and study in the UK. While over 3300 new students arrived in accommodation […]


Student Feedback Survey Winner

As part of gaining the Customer Service Excellence (CSE) award accreditation in July 2014 Student Support Services introduced a quality of service customer evaluation survey for students who had received 1 to 1 support and advice through the Student Services Centre. Students who complete the survey were entered into a prize draw to win a […]


Support Teams prepare to Welcome new students

All University support services teams are now preparing to welcome our next intake of freshers in Oct 2015. The Welcome Steering group continues to meet with input from the registration working group, move in working group and central welcome event working group. Final changes to the welcome website are being made in preparation for it […]


New Personal Tutor Training Sessions

From June 2015 onwards the Student Life team in Student Support will be running personal tutor sessions every 1-2 months until June 2016. This will give an overview of the support services available to students and can be booked through staff development. https://www.surrey.ac.uk/surreynet/learninganddevelopment/courses/personal_tutor_training.htm Aug and September dates are due to be added soon.  


Student Support Annual Report – Profiling activity, spend, change in 13-14

The year Oct 13 to Sept 14 saw a myriad of changes across Student Support Services, with changes to teams operating out of the Student services Centre and student support teams in residences. Overall there were further pressures to reduce costs, while maintaining services and standards The report summarises the volume and reasons for student […]


New Org Chart for Student Support Services

Following recent changes across teams the Organisational chart has been updated. It covers the student support services teams below Student Information Desk (initial point of queries for the SSC) International Support Residential Support – Wardening Student Life Support – Mentoring Money Advice Student Finance Receivables https://sharepoint.surrey.ac.uk/studentcare/allunistaff/Shared%20Documents/StudentSupport-OrgChart.pdf  


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