#WellnessWednesday – Crisis Support Information

The services listed here are available to support you in an emotional or mental health crisis.

If you are already under the care of an NHS mental health service we would recommend contacting them as your first step.

I need emergency help…

In an emergency (risk of loss of life, serious injury, or if you have been assaulted), please contact University Security (if on campus) or emergency services (if off campus):

  • University Security (available 24/7)
    Call: 01483 683333 (ext. 3333 if using a campus phone)
  • Emergency Services (available 24/7)
    Call: 999

Somewhere to go…

Royal Surrey A&E

  • The Accident and Emergency Department offers 24-hour care for medical emergencies including severe self-harm injuries or overdose attempts.
  • Open 24 hours a day, 7 days a week, 365 days a year
  • Location: Royal Surrey County Hospital, Egerton Road, Guildford, GU2 7XX

Safe Haven

  • An evening drop-in service that offers a calm and safe environment when you need support for your emotional and mental health.
  • Open 6pm-11pm every evening, 365 days a year
  • Location: Oakleaf Enterprise, 101 Walnut Tree Close, Guildford, GU1 4UQ

Someone to talk to…


  • Samaritans offer a free and confidential listening service. Whatever you are going though, you can call them any time.
  • Open 24 hours a day, 7 days a week, 365 days a year
  • Call: 116 123

Mental Health Crisis Line

  • NHS helpline staffed by care professionals experienced in working with people with mental health issues. They can offer support and advice in times of distress.
  • Open 24 hours a day, 7 days a week, 365 days a year
  • Call: 0800 915 4644

Someone to text…


  • Papyrus is a specialist telephone, email and text service giving support, practical advice and information to young people who are feeling unable to cope with life.
  • Open weekdays 9am—10pm, weekends and Bank Holidays 2pm—10pm
  • Text: 07860039967
  • Email: pat@papyrus-uk.org
  • Call: 0800 068 4141

Shout Crisis Text Line

  • Shout is a free text service for anyone in crisis. It’s a place to contact if you are struggling to cope with issues such as suicidal thoughts, abuse, self-harm or bullying
  • Open 24 hours a day, 7 days a week, 365 days a year
  • Text ‘Shout’ to 85258